In ensuring the success of any venture, human ability plays a crucial role. At JMJ we believe that our biggest asset is our workforce. We create a harmonious environment that fosters professional and corporate growth. We recruit high caliber professionals who are committed to performance and are result-oriented. A well-experienced management team with a wealth of experience and expertise ensures the smooth functioning of the organization. We are driven by passion, performance and perseverance.
Planet Hollywood International Inc. is a guest driven company committed to providing our guest with an exciting inside look a Hollywood, combined with exceptional food, outstanding merchandise and uncompromising service in every one of our restaurants. We recognize that our success is achieved by hiring, retaining and developing quality associates.
- We have a passion for our guest.
- We care about our associates
- We do not compromise our high standards
- We maintain a sense of urgency in everything we do
- We continuously strive to improve
- We are team players
Integrity, Leadership, Innovation and Growth
OUR SERVICE STANDARDS - "COUNT ON ME! SERVICE"
To be responsive to your needs
I will be compassionate. I will anticipate my customer's needs and will always respond with care and consideration. I will be empowered. I will own every issue I encounter, from start to finish. I will be dependable. I will respond quickly and consistently. If I can't solve the problem, I will personally find someone who can.
To be respectful in every way
I will be courteous. I will treat everyone I encounter as they would like to be treated. I will be engaged. I will listen well to understand my customer's needs and expectations. I will be inclusive. I will be part of 'one team' and will collaborate with my colleagues within and across departments to serve my customers the best I can.
To deliver a great experience
I will be hospitable. I will greet everyone I encounter with eye contact and a warm smile. I will have fun. I will be prepared. I will understand the service expectations of my position and ensure that I have the resources to meet them. I will personalize. I will always deliver on my customer's basic needs and will 'wow' them at every opportunity to exceed their expectations.
Fame has its own energy and power, but it's a phenomenon that takes two. It requires the celebrated and the audience. The fan base is every bit as important as the celebrities themselvs.It is for both these groups that we've built this hotel.
As a company, JMJ takes pride in its deep rooted values which is the essence of its growth and performance. Our values are an integral part of our growth
Integrity : Conducting business through transparency and honesty
Commitment : Customer Satisfaction is our ultimate aim. Commitment to customer is our primary goal.
Drive : To achieve excellence through passion, performance and perseverance
Quality : To maintain the highest standards of quality both at the work place and in the products and services we offer.